By evergimp on 8/29/2006 6:05 PM
On sunday, I filed a BBB complaint about my xbox. Although, I realize this likely wasn’t going to make any difference, I wanted to go through the formality anyway.
Early this evening, before I left work I got a surprising phone call from Microsoft support. She informed me she was calling about the BBB complaint. One of the first things she talked about was what I had listed as wanting as a resolution. I had written that I either; wanted my money back, or wanted my defective unit replaced. I knew that I’d never get a refund and she of course quickly pointed that out. Then she told me that she could of course replace my defective unit…. but since I didn’t have the extended warranty she would have to charge me the fee.
I explained once again, that in January, I had call and purchased the service contract. She then went back through my logs and said while yes, I had called to purchase the service contract at the end of the call the status was set to…. Created Service Contract. She actually sounded surprised when she said it. I was pretty certain from the sound of her voice that she expected the call to have ended with the customer would call back later.. or the customer was just inquring about the extended warranty.
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