I had written previously about an ex-coworker who's 360 had given up the ghost.  He messaged me yesterday to let me know that he got 2 months of free xbox live out of the deal. ( Hey, I've had 2 red light repairs and they didn't give me nothing except the runaround. )

The one they sent back also had an HDMI port, so he was pretty excited.  However, when he hooked it up he attempted to reconnect his wireless controllers and found that they wouldn't recognize them.  After being on the phone with Microsoft support and running through some diagnostics they had him send his "repaired" 360 back.

So keep up the good work Microsoft service and support.  Someday, you might actually get him back to playing games again.