Last Tuesday I was told that I would get a call back in a couple of days from the Microsoft support person regarding my BBB complaint. This is a holiday weekend, but I really was expecting a call back by the end of the week. I suppose, I’ll have to call them on Tuesday.

I had said in a previous post that my boss had also called to get the extended warranty and never got any paperwork. He did finally call in last week to verify whether he actually had a warranty or not. Apparently, he does. So I guess I’m the only one who called and purchased a warranty and didn’t get one.

I haven’t been able to find any charge for the service contract… and I don’t expect we will. I still feel that I got off the phone with Microsoft with the understanding that I had purchased the warranty.

I guess we’ll see what they say on Tues.