Yesterday I experienced a frustrating call to 18004myxbox.  Which was slightly more confusing than

http://www.illwillpress.com/tech3.html

and slightly less frustrating than

http://www.youtube.com/watch?v=xIVZ9b0RgmY 

However, today I got a call back from the CSR who called me last Tuesday initially.  She apologized for the delay in getting back with me, and told me she had good news.  They evaluated my problem and were going to fix my broken xbox free of charge.  She was very nice, pleasant, and had the power or will to actually do something about my problem.  She also came off as very compassionate about my situation.  I hope she becomes the rule and not the exception to the 18004myxbox experience.  However, I have little faith in that.

I’m not sure what I’m going to do after I get my xbox back.  I’ll have to decide once I get it back whether I want to sell it and be done with my 360 experience, or if I should go ahead and get the service contract and try to enjoy the 360 again.  I would really like to subscribe to XNA and play around with publishing games to my 360 ( or however they term it ).   We’ll just have to see.

Well, mine got fixed.  I hope the rest of you find some resolution in the future.